Please read and understand these terms and conditions fully before using our platform. This is a legal agreement between you and 11 uk.
Last updated: January 2026
These terms and conditions (referred to here as "Terms") apply to the use of the 11 uk platform and all its services. By using our services on the 11 uk website, mobile application, or any other medium, you automatically agree to these Terms.
If you disagree with any part of these terms, you should not use the 11 uk platform. We reserve the right to update these terms at any time. Any changes will be published on this page along with the date they take effect.
It is each user's responsibility to check this page regularly and stay informed about updates. Continuing to use 11 uk after changes means you agree to the new terms. Our service is only for persons aged 18 years or over and residents of regions where online gaming is legal.
To open an account at 11 uk, you must be at least 18 years old and online gaming must be legally permitted in the country where you reside. If you are not legally an adult, using 11 uk is strictly prohibited.
You must provide accurate, complete, and up-to-date information during registration. Providing false information is a breach of this agreement and may result in your account being suspended or canceled. Your name, address, date of birth, email, and mobile number must be correct.
Each user may open only one account. Opening multiple accounts is prohibited and all accounts will be closed if discovered. If we find that the same person has multiple accounts, all funds in duplicate accounts may be confiscated.
11 uk follows a KYC (Know Your Customer) verification process to meet security and regulatory requirements. You may need to submit valid government-issued ID (national ID card, passport, or driving license). For large withdrawals, proof of address and payment method verification may also be required.
Your withdrawals may be limited or suspended until KYC verification is completed. Submit clear and readable documents for faster verification.
All bets are considered valid only after being accepted by 11 uk. You will receive a confirmation message once your bet is placed. The information shown on the bet slip is final. We reserve the right to void or amend any bet in the event of an obvious error or technical fault.
11 uk always strives to provide the best and most competitive odds, but odds may change at any time. The odds at which you placed your bet will apply; subsequent changes will not affect your bet. In live betting, odds change rapidly and may change before your bet is accepted.
Each game and betting market has its own minimum and maximum bet limits. These limits may vary based on the user's VIP level and the type of event. 11 uk reserves the right to adjust these limits at any time.
If an event is postponed or canceled, all bets placed on that event will normally be voided and stakes refunded. However, different rules may apply to certain markets. Sport-specific rules are detailed on our betting rules page.
11 uk offers a Cash Out feature where you can sell your bet before the event ends. Cash Out value changes in real time and you'll receive whatever value you cash out at. Not all bets are eligible for Cash Out.
11 uk accepts various payment methods including bKash, Nagad, Rocket, and bank transfer. Minimum deposit is typically BDT 500. Deposits are usually processed instantly, but delays may occur in some cases. There are no hidden fees on deposits, but your payment provider may charge fees.
Withdrawals must generally be made to the same payment method you used for deposits. Minimum withdrawal amount is BDT 1000. For KYC-verified accounts, withdrawals are usually processed within 24-48 hours. First withdrawals or large withdrawals may require additional verification.
Wagering requirements must be met before withdrawing bonus funds. Each bonus has specific terms listed on the promotion page. If you withdraw without completing wagering, the bonus and winnings derived from the bonus will be forfeited.
Complete your KYC verification in advance and use the same payment method for deposits and withdrawals.
11 uk regularly offers various bonuses and promotions. Each bonus has specific terms, wagering requirements, and expiry dates. Read the terms fully before claiming a bonus. Bonus abuse is strictly prohibited and may result in bonus confiscation and account suspension.
Most bonuses have wagering requirements, meaning you must bet a specified multiple of the bonus amount before withdrawal. For example, a BDT 1000 bonus with 30x wagering means you must bet BDT 30,000. Not all games contribute equally to wagering.
You may cancel an active bonus at any time; however, doing so will forfeit the bonus amount and any winnings derived from it. Only your original deposit (if any) will be retained. Once a bonus is cancelled, it cannot be reactivated.
11 uk firmly believes in responsible gaming. We want our platform to be used as a healthy entertainment medium. We provide various tools so you can keep your gaming under control.
If you feel you need a break, you can self-exclude from 11 uk for a set period or permanently. During this time you will not be able to log in or place bets. Contact customer support for self-exclusion.
If you or someone you know is suffering from a gaming problem, please seek professional help. More information and support links are available on our responsible gaming page.
Your data security is our top priority. 11 uk uses the latest encryption technology and security protocols to protect your personal and financial information. Details on how we collect, use, and protect your information can be found in our privacy policy.
Keeping your login details secure is your responsibility. Use a strong password and never share it. Enabling Two-Factor Authentication (2FA) is recommended. If you notice any suspicious activity, inform us immediately.
The following activities are strictly prohibited and will result in account closure and forfeiture of funds:
If you have a dispute or complaint with 11 uk, please contact our customer support team first. We take all complaints seriously and work towards a fair resolution. Most issues are resolved quickly and amicably.
If resolution is not achieved through our support team, you may submit a written complaint to our complaints department. We will investigate and provide a written response within 14 working days. All decisions are made in accordance with the terms of our regulatory license.
Only persons aged 18 years or over may use 11 uk.
Completing KYC verification is mandatory and ensures your security.
All bets are settled fairly and transparent rules are followed.
We promote responsible gaming and provide support tools.
All your personal and financial information is fully encrypted and secure.
24/7 customer support ready to resolve any questions or issues.
Have you read our terms and conditions? Now start safe and exciting gaming. Register today and claim your welcome bonus.
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