Introduction and applicability
Welcome to 11 uk. This Privacy Policy explains how 11 uk (referred to as "we", "us", or "the Platform") collects, uses, stores, and protects your personal information. This Policy applies to our website, mobile application, and all related services.
By using any 11 uk service, you agree to this Privacy Policy. If you do not agree with any part of this policy, please refrain from using our services. We commit to using your data solely for the purposes described in this policy.
We comply with international data protection laws and regulatory guidelines, and are fully committed to the GDPR (General Data Protection Regulation) and all relevant local legislation. We believe transparency and user control are the foundation of a trustworthy platform.
In brief: We only collect information that is necessary, we never sell it to third parties without your consent, and you can request deletion of your data at any time.
What types of information are collected
11 uk collects various types of information necessary for delivering, improving, and securing our services. Full details are provided below.
Identity information
- Full name (first and last name)
- Date of birth (for age verification)
- Nationality and country of residence
- National ID or passport number (for KYC)
- Photo or scan of a government-issued ID
Contact information
- Email address
- Mobile phone number
- Current address (street, city, district, postal code)
Financial information
- Mobile banking number (bKash, Nagad, Rocket)
- Bank account details (where applicable)
- Deposit and withdrawal history
- Transaction dates, amounts, and references
Usage data
- Betting history, game preferences, and activity logs
- Login & logout times
- Device type, operating system, browser version
- IP address and approximate location
- Referrer URL and page visit history
| Type of information | Reason for collection | Legal basis |
|---|---|---|
| Identity information | KYC verification and account creation | Legal obligation |
| Contact information | Service delivery & support | Contractual requirements |
| Financial information | Transaction processing | Contractual and legal obligations |
| Usage information | Service improvement and security | Legitimate interest |
| Cookie information | Experience personalization | Consent |
How information is collected
11 uk collects information through various means. Each method is transparent and conducted with your consent.
Directly from you
We collect information directly when you fill out the registration form, submit KYC documents, contact customer support, and complete any forms or surveys with us. This information is provided voluntarily by you.
Automatically
Certain information is collected automatically when you use our website or app, including cookies, web beacons, log files, and similar tracking technologies. This helps us understand your browsing behaviour, preferences, and device.
From third parties
We may receive certain information from payment providers, identity verification services, and our business partners — for example, transaction data from bKash or Nagad, or identity verification results from KYC service providers.
How information is used
11 uk uses collected information for specific and legitimate purposes. We never use your information unnecessarily.
To provide our services
- Account creation and management
- Processing deposits and withdrawals
- Providing betting and gaming services
- Activating bonuses and promotions
- Providing customer support
For security and compliance
- Identity verification and fraud prevention
- Compliance with Anti-Money Laundering (AML) regulations
- Reporting to regulatory authorities
- Account security monitoring
For service improvement
- Analysing and improving user experience
- Developing new features and products
- Creating relevant promotions and offers
- Platform functionality testing
For communication
We may send you emails or SMS messages regarding account updates, transaction confirmations, promotional offers (if you have opted in), and important policy changes. You can unsubscribe from promotional emails at any time.
Cookie Policy
11 uk uses cookies and similar tracking technologies on its website and app. Cookies are small text files stored on your device that help keep various functions of our site running.
Essential Cookies
These cookies are essential for the platform's core functionality. They are used to maintain login sessions, perform security checks, and process payments. They cannot be disabled as the site will not function properly without them.
Functionality Cookies
These cookies remember your preferences — such as language settings, game preferences, and display settings — to enhance your experience.
Analytics Cookies
Analytics cookies are used to understand how the site is used — including which pages are visited most, where users encounter difficulties, and overall navigation patterns.
Cookie controls
You can manage or delete cookies at any time from your browser settings. However, deleting essential cookies may affect site functionality. You can also set your preferences via our cookie consent banner.
Security measures
11 uk follows the highest industry security standards to protect your data. We believe the best protection comes from combining both technical and organisational measures.
Technical safeguards
- 256-bit SSL/TLS encryption — your data is fully encrypted during transfer
- Data stored with AES-256 encryption
- Two-Factor Authentication (2FA) support
- Firewall and DDoS protection measures
- Regular security audits and penetration testing
- PCI DSS compliant payment system
Organizational measures
- Only authorized personnel can access your information
- Regular data protection training for all staff
- Strict internal data governance policy
- Data breach response plan and team
In case of a data breach: In the event of a security breach that puts your data at risk, we will notify you and the relevant authorities within the timeframe required by law.
Your rights
11 uk believes users own their own data. You have complete rights over your information, and we are committed to protecting those rights.
Right to know
You may request at any time to know what data we hold about you and how it is being used.
Right to rectification
You can request corrections to any inaccurate or incomplete information held in your account.
Right to erasure
In certain circumstances, you may request that your data be deleted; however, this may not always be possible where legal obligations apply.
Right to restrict processing
In certain circumstances, you can request that the processing of your information be restricted.
Right to portability
You have the right to receive your data in a machine-readable format and transfer it to another service.
Right to object
You may object to your data being used for specific purposes, particularly in relation to marketing communications.
To exercise any of the rights listed above [email protected] Email us at. We will respond within 30 days.
How long is data retained
11 uk retains your information only for as long as necessary. Different types of data have different retention periods.
| Type of information | Retention period | Reason |
|---|---|---|
| Account information | 5 years after account closure | Legal obligations and dispute resolution |
| Transaction records | 7 years after the transaction | Financial regulatory requirements |
| KYC documents | 5 years after account closure | AML rules and legal requirements |
| Communication logs | 3 years | Service quality monitoring |
| Betting history | 5 years after account closure | Regulatory requirements |
| Cookie information | Maximum 2 years | User experience |
After the specified period, information is securely deleted or anonymized so that you can no longer be identified.
Privacy of minors
11 uk is exclusively for users aged 18 and above. We do not knowingly collect information from minors. If a parent or guardian informs us that a minor has registered on our platform, we will immediately close that account and delete the information.
Parents are advised to monitor their children's online activities. Parental control software can be used to block access to gaming sites.
Policy changes
11 uk may periodically review and update this Privacy Policy. Changes may be driven by legal developments, the introduction of new services, technological updates, or changes in business operations.
For significant changes, we will notify you in advance via email or platform notification. Continued use of 11 uk after the changes means you have accepted the new policy. The date of the latest update is shown at the top of this page.
Contact us
If you have any questions, concerns, or requests regarding this Privacy Policy, please reach out to our dedicated Data Privacy Team.
- Email: [email protected]
- Live Chat: available on the platform 24/7
- Response time: typically within 3 business days
We have appointed a dedicated Data Protection Officer (DPO) to handle privacy-related complaints. If you are not satisfied with our response, you have the right to lodge a complaint with the relevant data protection authority in your country.
Frequently Asked Questions
Withdrawal speed at 11 uk depends primarily on two factors: whether your account has passed KYC verification, and which payment method you are using.
For verified accounts, withdrawals via bKash and Nagad are typically the fastest — most requests are processed within 1–3 hours. Submitting your request during off-peak hours (mid-day) can make it even quicker.
Rocket takes 2-6 hours and bank transfers take 1-3 business days. First-time withdrawals may take slightly longer due to additional verification. Once verification is complete, subsequent withdrawals are much faster.
To speed up withdrawals: complete your KYC in advance, use the same payment method for deposits and withdrawals, and make sure all wagering requirements are met. After submitting a withdrawal request, you can track its status under My Account > Transactions.
Yes, 11 uk supports the interface in multiple languages including Bengali. Changing the language is very easy and takes only a few seconds.
At the top-right corner of the page on the website, you will see a flag icon or the text "EN" / "BN". Clicking on it will open a list of available languages. If you select "Bangla" or "Bengali", the entire interface will switch to Bengali.
To change the language in the mobile app, open the app and go to Settings or the settings icon. Click on Language and select English. The change takes effect immediately and will remain the same when you log in next time.
Language settings are saved to your logged-in account so that your preferred language is automatically set even when you log in from a new device. Customer support provides service in both Bengali and English.
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